Question 1

How long does a groom normally take?

Accepted Answer

Normally it depends on the dog’s size & how comfortable the dog is with the grooming process & what needs to be done. 
Kate’s K9 Care approach will prioritize the dog’s experience with the objective to create a positive experience with as little anxiety as possible.

Kate takes breaks as the dog request/needs to keep the dog’s stress level as low possible. 
The shortest amount of time could be 2-3 hours. Larger dogs or dogs with high anxiety, could be up to 4-6 hours.

Question 2

Will Kate’s K9 Care offer grooming to dogs with a bite history?

Accepted Answer

Yes! We always pay careful attention to the dogs’ communication cues. 
Dogs give warning signs that will be respected before they feel the need to bite. 
We believe most dogs who have bitten previous groomers have been in the hands of people who 
prioritize their schedule over the dog.

In some circumstances, we may recommend talking with your veterinarian to provide a sedative
as needed for your dog to ensure the safest grooms. 
This is based on Kate’s assessment that she cannot proceed with normal restraints.

Question 3

What dogs cannot be serviced at Kate’s K9 Care?

Accepted Answer

We cannot groom an extra-large dog (over 150 pounds).

Dogs that do not provide proof of required vaccination & are not treated for fleas & ticks. 
We require proof before servicing all our dog clients to keep everyone as safe as possible.

Question 4

What information is required about my dog for a grooming?

Accepted Answer

We must receive a signed form provided on our website.  
The Registration Form (https://www.katesk9care.com/registration-form)must be fully completed and signed by all our clients before our services begin.

Question 5

What is the best way to reach Kate's K9 Care?

Accepted Answer

The best way to reach Kate is by email at katek9care@gmail.com 
or by phone at 514-486-5959 (K9K9). 
She will respond as soon as possible regarding dogs she is grooming that day.

For new appointment requests, please allow 24 to 48 hours for a response.

Question 6

How can I pay?

Accepted Answer

We will provide you with an estimate of the service costs prior to dropping off your fur baby. 
We accept cash, debit card payments and e-transfer.

Upon becoming a client of Kate’s K9 Care you will be emailed a Policy document 
where all terms and conditions are clearly explained.