We utilise verbal discipline, separate the dog using crates or a leash to create a safety zone.

Yes, this is highly recommended. Since switching foods with little no transition is not recommended especially for anxious fur babies or sensitive bellies would be an unnecessary change. However, in case of emergency situations we always have food & supplies on hand. We will try our best to restock the same food you use upon request.

We only utilise the crate for a handful of reasons centered around safety & training. Examples of when we use crates: · During mealtime · To maintain crate training at night · To separate a troublemaker from being a safety risk to others · For a time out if a dog cannot self-regulate or is disrespecting other dogs’ boundaries, creating safety risks. We normally provide the crate, however we welcome our clients to bring their own crates, if desired.

We will provide you with an estimate of the service costs prior to dropping off your fur baby. For all services, except grooming, we require full payment in advance. We accept cash or e-transfer. Upon becoming a client of Kate’s K9 Care you will be emailed a Policy document where all terms and conditions are clearly explained.

We utilize a social assessment & use tools as needed like leashes, gates. We create multiple types of zones based on each social skill level. While also having designated safe zones for those with more social limits or reactivity.

All our clients must fully fill out and sign an Intake Form provided on our website before our services begin.

Leash, collar with tags is always needed. Harness [if used], lunch [if needed], blanky/ bed [optional as desired by pet parents - provided]

The best way to reach Kate is through text message. She will reply as soon as possible. In normal times a response will be made within 24 to 48 hours.

The best way to reach Kate is by email at katek9care@gmail.com or by phone at 514-486-5959 (K9K9). She will respond as soon as possible regarding dogs she is grooming that day. For new appointment requests, please allow 24 to 48 hours for a response.

We cannot groom an extra-large dog (over 150 pounds). Dogs that do not provide proof of required vaccination & are not treated for fleas & ticks. We require proof before servicing all our dog clients to keep everyone as safe as possible.

Yes! We always pay careful attention to the dogs’ communication cues. Dogs give warning signs that will be respected before they feel the need to bite. We believe most dogs who have bitten previous groomers have been in the hands of people who prioritize their schedule over the dog. In some circumstances, we may recommend talking with your veterinarian to provide a sedative as needed for your dog to ensure the safest grooms. This is based on Kate’s assessment that she cannot proceed with normal restraints.

We must receive a signed form provided on our website. The Registration Form must be fully completed and signed by all our clients before our services begin.

Normally it depends on the dog’s size & how comfortable the dog is with the grooming process & what needs to be done. Kate’s K9 Care approach will prioritize the dog’s experience with the objective to create a positive experience with as little anxiety as possible. Kate takes breaks as the dog request/needs to keep the dog’s stress level as low possible. The shortest amount of time could be 2-3 hours. Larger dogs or dogs with high anxiety, could be up to 4-6 hours.

We will provide you with an estimate of the service costs prior to dropping off your fur baby. We accept cash, debit card payments and e-transfer. Upon becoming a client of Kate’s K9 Care you will be emailed a Policy document where all terms and conditions are clearly explained.